Do you even remember how many times you have seethed in rage over a huge portion of your street being ripped open for laying some wire or pipes only to be never closed again? Or when the public works lays a new road on top of the existing one repeatedly such that your front gate is now below the road level? Or when the storm water drains fail miserably during heavy rain? Or how about going to government office to get any work done?  Getting your pension or birth or community certificates, almost any government service under the sun has always been irritating in our country, irrespective of the party in power. You have to admit that even when your favorite political party is in power, these blood boiling irritations remain.

Now as a Product Manager, I have to think a lot about user experience, i.e such as ease of use, how quickly and efficiently the user’s objectives are accomplished. So we’ll have Key Performance Indicators (KPIs) and objective metrics to track Continue reading “2 Stars for that for that pothole!” →